Job Description

Data Entry Assistant / Typing - Remote

This is a Work From Home Teleworking position. You must be able to come into the office for approximately 4 - 6 weeks of training and occasionally for additional meetings and various contract requirements. You must live within a 90 miles commuting radius of the work site.

Case Processing Support:

• Logging in petitions; creating and labeling case folders
• Researching cases
• Preparing and entering associated data in systems
• Maintaining the integrity of the files within process units and file storage
• Scanning documents and associating them to electronic case files
• Putting case files in document order
• Identifying, reporting and obtaining missing documents for cases

Mail Room Support:

• Receiving, sorting, opening, organizing, date stamping as appropriate, and delivering incoming mail and cases
• Operating letter insertion and postage equipment
• Identifying and sorting mail, petitions and files
• Delivering routing sheets/file requests to the appropriate units
• Requesting/receiving files from other units and delivering them to the appropriate units
• Logging and delivering messages; logging petitions
• Weighing, labeling; pulling and packing out-going case files

Communications Support:

• Logging and delivering messages; logging petitions
• Inputting call questions and/or email responses into tracking system; documenting every call/email
• Escalating calls to supervisors as required by procedures
• Resolving caller questions promptly and efficiently
• Communicating answers clearly and correctly from scripted call response plan
• Referencing answers from a computer while also rapidly typing notes into a system

Intermediate Computer Skills:

• Good interpersonal and professional communication skills
• Good attention to detail while working in a fast-paced environment
• Capable of working in a multi-task environment with rapidly changing priorities
• Very good command of the English Language; Spanish is a plus
• Demonstrate a professional work ethic
• Ability to pass a typing test of at least 40 WPM with no errors
• Individuals will be required to complete a background security investigation prior to beginning employment.

Qualifications

• Minimum Qualifications:
• One (1) to two (2) years of relevant administrative experience preferred
• Ability to pass a typing test of at least 35-40 WPM with no errors
• Experience in an office/clerical environment is desired
• Intermediate computer skills utilizing multiple monitors and active sessions
• Basic use of MS Office including Excel, Word and Email
• Good Interpersonal and Professional Communication Skills
• Good attention to detail while working in a fast-paced environment
• Capable of working in a multi-task environment with rapidly changing priorities
• Very good command of the English Language; Spanish is a plus
• Demonstrate a professional work ethic
• Ability to pass a thorough criminal background check and credit history to obtain and maintain a government clearance

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